The primary use of a fire detection system is the protection of life, i.e. to evacuate the building and then notify of a fire as quickly and effectively as possible.
Currently less than 10% of the Fire Systems we install and maintain are connected to our Customer Service Centre (CSC) monitoring station. Of those that are, there is usually a simple Fire / Fault transmission – often using an existing signalling system.
Widespread differences in the local Fire Service response policies (due to unwanted false alarms) mean that the likelihood of an actual attendance to an Automatic Fire Detection activation is becoming increasingly less likely, as many Fire Services will not attend unless the site has manually confirmed that there is a fire.
The security industry took radical action against unwanted / false alarms utilising technology for sequential and confirmed signalling many years ago to save on Police attendance. TrueInsight is the evolution of applying this approach to the Fire Detection market sector.
The project aim is two-fold:
- To provide a solution to our customers that, using technology, will provide a much greater chance of a Fire Service response to an Automatic Fire Detection activation
- To leverage our position in the market as a unique supplier of this technology and sign up customers to signalling using TrueInsight, therefore improving our Annual Maintenance Revenue attach rates (improving our service revenue)
Our TrueInsight solution provides:
- Automatic Alarm Confirmed Signalling
- Enhanced remote support
- Capturing of all Fire Alarm Panel Site Data